Software QA Engineer
Convoso Inc., Pasig City, PH
March 2023 - April 2024

• Collaborated with developers to improve project outcomes through better communication and understanding of design specifications.
• Executed testing methodologies like regression, smoke, sanity, and performance testing to identify critical defects.
• Created test plans and cases that enhanced consistency in testing processes.

Technical Support Specialist
Convoso Inc., Pasig City, PH
July 2021 - March 2023

• Resolved customer technical support cases escalated by the Technical Support Analyst via phone and email, increasing customer satisfaction and reducing resolution time.
• Contributed to articles on product usage and troubleshooting, enhancing the knowledge base.

Level 2 Technical Support Engineer
Ascent Solutions Pte Ltd, Parañaque, PH
September 2020 - July 2021

• Provided second-level technical support, addressing customer queries via phone and email to improve satisfaction and resolution times.
• Documented issues and troubleshooting steps in Zoho Desk, improving tracking and resolution efficiency.

Technical Support Engineer 2
Emerson Electric Asia LTD, Quezon City, PH
November 2017 - February 2020

• Addressed technical support queries, providing second-level support via phone and email to improve customer satisfaction.
• Maintained accurate support records in Zoho Desk, resulting in faster issue resolution.